Terms & Conditions

Appointments can be made via Salonized, our website, by phone, by e-mail or through other channels we offer.

An appointment is final as soon as we have confirmed it or it has been registered in our booking system.

We apply a 24-hour cancellation policy.

An appointment can be cancelled or rescheduled free of charge up to 24 hours before the scheduled appointment.

If an appointment is cancelled or rescheduled within 24 hours of the appointment, cancellation fees may be charged.

If a client does not show up for the appointment without cancelling in time (no-show), fees may also be charged.

The cancellation or no-show fee is 50% of the price of the booked treatment.

By making an appointment, the client agrees to this 24-hour policy.

We ask clients to arrive on time for their appointment.

If you arrive late, the treatment may be shortened so as not to disrupt other clients' appointments. In that case, the price of the originally booked treatment may still apply.

If you are so late that the treatment can no longer be carried out responsibly or in full, we may cancel the appointment. This may be treated as a no-show and fees may be charged.

Additional conditions apply to Permanent Make-Up (PMU).

Kallé Beauty Atelier is approved by the GGD (municipal health service) to perform powder brows (PMU) and works according to the applicable hygiene and safety regulations.

Before every PMU treatment, the client must complete an intake and health form fully and truthfully.

This form includes questions about, among other things:

• allergies and sensitivities;
• medical conditions;
• use of medication;
• skin problems or skin conditions;
• previous PMU treatments;
• other circumstances that may be relevant to the treatment.

The client is responsible for completing this form fully and truthfully.

If the form, the intake or the consultation shows that a treatment may not be carried out safely or responsibly, we reserve the right to postpone, adjust or decline the treatment.

Before the treatment, the client must report all relevant health information, allergies, sensitivities and use of medication.

If relevant information is not provided or is incorrect, this may affect the safety of the treatment and the final result.

If we are in doubt whether a treatment can be carried out responsibly, we may decide not to carry out the treatment or advise the client to seek medical advice first.

Every treatment is carried out carefully and professionally.

The final result may differ from person to person. This applies in particular to PMU, where the result may depend on skin type, skin condition, lifestyle, aftercare and the individual healing process, among other things.

Therefore, no specific result can be guaranteed.

After a treatment, the client receives clear instructions on proper aftercare where applicable.

The client is responsible for following these instructions.

If the aftercare instructions are not followed, or not followed sufficiently, we cannot be held responsible for any resulting consequences, to the extent permitted by law.

Payment is made using the payment methods offered by Kallé Beauty Atelier.

Any deposits or advance payments are clearly communicated to the client before the appointment is made.

The current prices of our treatments are listed on our website and on Salonized, or are communicated to the client in another way.

We reserve the right to change our prices.

We carry out our treatments carefully and take appropriate hygiene and safety measures.

Kallé Beauty Atelier cannot be held responsible for consequences arising because the client:

• provided incorrect or incomplete information;
• did not report relevant allergies or health information;
• did not report use of medication where relevant;
• did not follow the aftercare instructions given;
• did not follow other instructions relating to the treatment.

To the extent permitted by law, our liability is limited.

Do you have a complaint about a treatment or our service? Please contact us as soon as possible.

We prefer to discuss complaints directly with the client first and look for a suitable solution together.

We process personal data to make and manage appointments.

For PMU treatments, the intake and health form may contain information about health, allergies and other sensitive personal data.

This data is processed in accordance with the applicable privacy legislation.

More information can be found in our Privacy Statement.

In exceptional circumstances, we may need to change or cancel an appointment, for example due to illness or circumstances in which the treatment cannot be carried out responsibly.

We will inform the client as soon as possible and, where possible, try to schedule a new appointment.

If circumstances beyond our control prevent us from carrying out an appointment, we may reschedule or cancel the appointment.

This may include, for example, illness, technical problems, power cuts or other unforeseen circumstances.

By making an appointment with Kallé Beauty Atelier, the client confirms that they have read and agree to these Terms & Conditions / Algemene Voorwaarden.

The client is responsible for cancelling or rescheduling an appointment in time and for providing correct and complete information relevant to the treatment.

These Terms & Conditions and the agreement between Kallé Beauty Atelier and the client are governed by Dutch law.

Disputes are preferably resolved through mutual consultation first.